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FAQs
We currently deliverĀ within the United States only.
- Order handling:Ā 1ā3 business days (Monday to Friday)
- Transit time:Ā Typically 7ā9 business days (Monday to Friday)
- Estimated delivery time:Ā ApproximatelyĀ 8ā12 business days
Delivery times are estimates and may vary during peak periods or due to carrier delays.
Yes, we offerĀ free US tracked shipping on all orders.
There are no additional shipping or handling fees unless stated at checkout.
If you need to change or cancel an order, please emailĀ support@grandfiorelondon.comĀ with your order number as soon as possible.
- If the order hasĀ not yet shipped, we will do our best to update or cancel it
- If the order hasĀ already shipped, you can return it once it arrives, in line with ourĀ Return & Refund Policy.
Once your order has been dispatched, you will receive an email containing aĀ tracking link.
Tracking information may takeĀ 24ā48 hoursĀ to update after dispatch
We accept returns withinĀ 30 days of deliveryĀ for items that are unused, unworn, and returned with original tags attached.
Refunds are issued once the returned item has been received and inspected.
Full details are available in ourĀ Return & Refund Policy.
- Change of mind:Ā The customer is responsible for return shipping costs
- Faulty or incorrect items:Ā We will arrange a return at no cost to you
This does not affect your consumer rights.
If your item is faulty or not as described, you have the right to a remedy under US consumer law.
- WithinĀ 30 days of delivery, you may request a full refund
- After 30 days, we will offer a repair or replacement first
- If a repair or replacement is not possible, a refund will be issued
Please contactĀ support@grandfiorelondon.comĀ as soon as possible so we can assist.
Email:Ā support@grandfiorelondon.com
Phone:Ā +1 312 6801149
Customer Service Hours:
Monday to Friday, 9:00 a.m. ā 5:00 p.m. (EST)
Saturday and Sunday: Closed
Response Time:
24ā48 hours (working days)